FAQs

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FAQs
Absolutely. Every product we sell is sourced through authorised distributors and genuine brand channels, and arrives sealed in its original packaging. We never stock fake or grey-market products.
Yes — we deliver across all of Sri Lanka. Colombo & suburbs typically arrive in 1–2 business days and other areas in 2–4 business days. A flat delivery fee of LKR 500 applies at checkout.
We offer Cash on Delivery (COD) island-wide, so you pay in cash when your order arrives. Please keep the exact amount ready for our delivery partner.
Once your order is on its way you will receive an update. You can also check the status any time on our Track Your Order page.
You may request a return within 7 days of delivery for unopened, sealed items in original packaging. For health and safety reasons opened supplements cannot be returned unless faulty. Damaged, wrong or short-dated items are replaced or refunded free of charge.
If you need to change or cancel an order, contact us as soon as possible at support@01rep.com. We process orders quickly, so once an order has been dispatched it can no longer be changed.
Email us at support@01rep.com or use our Contact Us page. Our online store is open 24/7 and we reply to messages within 24 hours.
We carry the world’s leading sports-nutrition brands including Optimum Nutrition, MuscleTech, Dymatize, BSN, Applied Nutrition, Allmax and more. Browse them all on the shop.
Not sure where to start? Tell us your goal — building muscle, energy for training, recovery or daily health — and our team will recommend the right protein, pre-workout or stack. Just message us at support@01rep.com.
Always follow the directions on the product label for serving size and timing. Dietary supplements are not intended to diagnose, treat or cure any disease. If you are pregnant, nursing, under 18 or have a medical condition, consult a healthcare professional before use.
Yes. All products are sealed and well within their expiry dates. We move stock quickly and ship the freshest batches available.
If a product is temporarily out of stock, contact us at support@01rep.com and we’ll let you know when it’s back or suggest a great alternative.
Yes! Sign up for our newsletter to get 10% off your first order plus exclusive promotions and new-arrival updates.
Click My Account and register with your email. An account lets you check out faster, track orders and view your order history.

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